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Work Experience

Support Engineer
March 2012 – Present
Amazon.com, Inc., Seattle, WA

Work with clients on integrating software packages with their services.  Provide bug fixes and new features based on customer requests. Drive development of customer facing tools for internal security service.  Mentor interns and new hires on Amazon culture and software development practices.

Customer Support Representative
November 2011 – February 2012
Walter’s Publishing, North Mankato, MN

Provided customer support for yearbook software.  Worked with customer to troubleshoot issues and provide general assistance with the program.

Travel Abroad
June 2010 – November 2011
Linz, Austria

Time spent living in Austria and traveling in Europe.  Co-hosted The Zipline Show technology podcast.

Web Master
September 2003 – September 2010
Minnesota American Legion Boys State, Minneapolis, MN

Developed and maintained an informational website to increase interest in program. Wrote a PHP/MySQL web application for candidate registration and management, easing office staff workload. Created an online voting application for program voting, greatly reducing the time required to tally ballots. Served as program’s Technology Committee chair and Technology Director. Lead efforts to improve use of technology in the program.

Network Administrator
June 2009 – May 2010
SpaceAge Synthetics, Fargo, ND

Performed overhaul of in-house network, including installation of Small Business Server 2008 for a Windows Domain and installation of Exchange 2007 for larger mailboxes, better office collaboration, and out of office notifications, as requested by employees. Added wireless network for employees and guests. Redesigned and rewired core network for TIA compliance and Gigabit support for users of large data files. Extended and updated backup system to include on-site disaster tolerance and reduced need for backup media. Created extensive documentation on new server infrastructure to aid outside contractors.

Network Administrator Intern
June 2008 – August 2008
Metropolitan Airports Commission, Minneapolis, MN

Assisted in day to day operations of network. Completed workstation imaging and deployment project to greatly speed deployment of a standard software image to new systems. Assisted with vendor research and selection for offsite backup solution and disaster recovery plan. Configured network switches and assisted with server installation. Designed and implemented router and firewall rules to integrate with other networks in the organization. Assisted with router virtualization project to reduce rack space needs and streamline network management.

HRIS Intern
May 2007 – August 2007
Express Scripts, Inc., Bloomington, MN

Analyzed and implemented security improvements for PeopleSoft Human Resources management software leading to reduced time needed for customer support within the department. Developed system documentation to assist end users with common problems, further reducing time needed in the department for customer support. Assisted with Kronos time clock installations and upgrades for better tracking of employee time use.

Technology Skills

Operating Systems
Linux, Unix, Mac OSX, Windows (all versions), Windows Server 2003/2008

Languages
Java, Ruby, Python, PHP, C, C++

Web Markup
HTML5, HTML4, CSS, XML, JavaScript, jQuery

Frameworks
Ruby on Rails, Django

Programs
Microsoft Office, Adobe Creative Suite, Oracle DB, Exchange 2007, VMWare ESX, Git, Perforce, PeopleSoft, OpenOffice, Adobe Acrobat, Vyatta router, Shorewall, Norton Ghost, Acronis True Image

Server Software
Exchange 2007, MySQL, Microsoft SQL Server, Apache web server, FileZilla, SSH, Symantec Backup, ACT! By Sage (CRM)

Networking
Vyatta router, ShoreWall, Cisco routers, managed switches (Dell, Netgear, and D-Link), SonicWall SSL VPN, SonicWall routers, WatchGuard firewall, WAPs

Virtualization
VMware ESX , Proxmox, VMware Fusion

Other
Enterprise deployment, dependency management, version control, build systems, network administration, systems engineering, monitoring, Amazon AWS, software development

Education

Master of Science in Computer Science, June 2010
North Dakota State University
Fargo, ND

Bachelor of Science in Computer Science, May 2008
Institute of Technology, University of Minnesota – Twin Cities
Minneapolis, MN

Certifications

Cisco CCENT Certified
April 2008 – April 2011

CompTIA A+ Certified
December 2007

CompTIA Network+ Certified
October 2005

Activities

National Eagle Scout Association
2002 – Present

The Zipline Show Co-Host (Technology Podcast)
2010 – 2011

Austro-American Society
2010 – 2011

American Legion Boys State Counselor
2004 – 2010

Minneapolis Police Reserve Officer
2007 – 2008

T’ai Chi Student Group
2007 – 2008

American Mensa Member
2005 – 2007

Honors

ECPS Recognition Award
2012

Phi Kappa Phi Honor Society
2009

University of MN IT Honors Program
2004 – 2008

Robert C. Byrd Honors Scholar
2004

MN American Legion Boys State Samsung Award
2003

Eagle Scout Award
2002